Refund policy

Right of cancellation

You have the right to communicate a renunciation of a purchase, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.


If you wish to take advantage of your right to cancel the purchase, you are required to inform us in writing within 14 calendar days of receiving the goods, at the following address: Strijlandstraat 29, 1755 Gooik, Belgium. The goods need to be returned at your risk and expenses within 20 days of receiving the goods to CÎME, at the following address: Strijlandstraat 29, 1755 Gooik, Belgium, Belgium.

Only goods which are intact and in their original unopened and undamaged packaging, accompanied by all accessories, leaflets and invoice or proof of purchase, will be admissible for reimbursement. The right of cancellation shall not apply to used products or products with (partly) opened packaging.